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Will i get a refund?

We will give you your money back within 30 days of your cancellation and return of the equipment. Sometimes, it might take them longer—up to six weeks for refund checks.

How do I request a refund?

When we have a credit balance we can request the balance refunded.

How long does it take to get a refund?

If you would like your balance refunded, contact us. Note that refund checks can take up to six weeks to process.

Can I cancel within 30 days?

We take pride in our products, which is why we offer a 30-day money-back guarantee for TV, Internet, Pro Protection and Voice services, and a 14-day money-back guarantee for Mobile services and devices.

How long do you have to return equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged. For accessories, you have 30 days from your purchase date to start a return or exchange.

What happens if you don't return your equipment?

You'll be charged an unreturned equipment fee, a fee for incidental costs, and will eventually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment.

For information about XFINITY policies and terms of service, go to xfinity.com/policies.

1WiFi claim based on March 2016 study by Allion Test Labs, Inc. of router performance.

*Prepaid card mailed to Comcast account holder within 18 weeks of activation of all required services and expires in 90 days. Prepaid cards issued by Citibank, N.A., pursuant to a license from U.S.A. Inc. and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Prepaid cards are accepted. Call for restrictions and complete details.

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