Call for the Best Cable, Phone and Internet Deals: (888) 586 3703

Introduction

We know you care about your privacy and the protection of your personal information. We also know it is our responsibility to be clear about how we protect your information. We designed this Privacy Policy to do just that. It explains the types of personal information we collect, and how we collect, use, maintain, protect, and share this information. This Privacy Policy also tells you about the rights and choices you may have when it comes to your personal information. Some of what we say in our Privacy Policy is required by law, and may at times seem long and complicated, but we’ve worked hard to try to make our Privacy Policy easy to understand and provide examples where possible.

When the Privacy Policy Applies?

This Privacy Policy applies to the information we collect when you use branded products, services, networks, and platforms, including our websites, mobile apps, and devices where this policy is referenced. It also applies to other products and services that link to it. We’ll refer to these as our “Services” in this Privacy Policy. It also applies to the information we collect about you from third parties. This Privacy Policy does not apply to products, services, websites, and mobile applications that you may access or use through platforms.

The Personal Information We Collect and How We Collect It?

To provide you with our Services, we collect your personal information. This can include information that does not personally identify you — such as device numbers, IP addresses, and account numbers. It may also include information that does personally identify you, such as your name, address, and telephone number. We call any information that identifies you "personally identifiable information" or "PII." If you allow others to use your accounts or Services, we will also collect personal information about those individuals. If you use our Services through someone else’s account, we will collect information about you, but it may not identify who you are to us. We may also collect information about you from third parties. We collect this information to provide our Services, communicate with you, respond to your requests, and to tailor our Services to best meet your needs and interests.

How and When We Use Information, Including for Marketing and Advertising?

We use the information we collect to provide our Services and communicate with you. We also use it to improve our Services, develop new products and services, give recommendations, deliver personalized consumer experiences (including marketing and advertising for our own and others’ products and services), investigate theft and other illegal activities, and to ensure a secure online environment. We may combine information across our systems, platforms, and databases. This includes combining information we receive from third parties and information about your use of our Services. We may also combine information about your use of one Service with information we get from your use of another Service.

When and With Whom We Share Information?

We do not sell, and have never sold, information that identifies who you are to anyone. This includes your Internet usage information, video usage information, or call detail information. We share personal information with others when it’s needed to provide you with our Services, including credit reporting agencies. We also share personal information with others: When you direct us to do so, including to authorize other users on your account When required by law or to respond to legal process To protect our property or rights or the safety of our employees, our customers, or other individuals If we share your personal information with other companies for their own marketing and advertising activities, we will first get your consent. This may be through opt-in or opt-out settings, depending on the type of personal information shared. We may also share personal information that does not identify you with third parties for their own marketing and advertising purposes, which you can opt out of. This mainly occurs when you interact with our websites and mobile applications that contain third-party cookies or other advertising trackers.

How We Protect Your Information?

We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of any personal information we collect and maintain. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your personal information seriously, no security measures are 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information. We also takes additional steps to increase the security and reliability of customer communications. We do not read your outgoing or incoming email, file attachments, video mail, private chat, or instant messages. However, we (along with our service providers) use software and hardware tools to help prevent and block "spam" emails, viruses, spyware, and other harmful or unwanted communications and programs from being sent. To help protect you and the Services against these harmful or unwanted communications and programs, these tools may automatically scan your emails, video mails, instant messages, file attachments, and other files and communications. We do not use these tools for marketing or advertising.

How Long We Keep Your Information?

We keep your personal information for different lengths of time depending on the type of information and the business and legal requirements. For example, if you are a customer, we keep information that personally identifies you as long as you subscribe to one or more of our Services. If you no longer subscribe to a Service, we still may need that information for business and legal requirements, such as to protect against fraud, calculate taxes, or respond to legal requests. Other information is deleted automatically after a set period of time, often set by law, unless we are legally required to hold it longer, such as for pending litigation. We destroy, de-identify, or anonymize the information when it is no longer needed in identifiable form.

Changes to this Privacy Policy?

We may change this Privacy Policy over time as our business needs and those of our customers change. If we make material changes to this Privacy Policy that increase our rights to use personal information that we have previously collected about you, we will notify you through written, electronic, or other means so that you can make any necessary decisions about your ongoing use of our Services.

For information about XFINITY policies and terms of service, go to xfinity.com/policies.

1WiFi claim based on March 2016 study by Allion Test Labs, Inc. of router performance.

*Prepaid card mailed to Comcast account holder within 18 weeks of activation of all required services and expires in 90 days. Prepaid cards issued by Citibank, N.A., pursuant to a license from U.S.A. Inc. and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Prepaid cards are accepted. Call for restrictions and complete details.

© 2024 MyXfinitibill. All rights reserved.